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Customer Service

Over the years my company focus on the customer's pre-sales and after-sales service, to provide users with satisfactory solutions, quality products, improve after-sales service is our consistent commitment to win every customer's satisfaction.
Optimization of program design: we communicate patiently with the user to understand the actual needs of users, to provide users with the best design ...
Long-term protection of spare parts: We guarantee to provide users with spare parts service for at least 10 years to avoid equipment idleness due to the aging of equipment parts ...
Equipment upgrading: We take full account of the user in the enterprise development process of production capacity, energy saving and other new needs, we provide you with a new transformation program, save your money ...
Operational Training Services: We provide your staff with comprehensive training on equipment use, maintenance, and easy maintenance when delivering the equipment, and provide written documentation to prevent staff from moving and causing equipment to stop ...
Incoming testing services: We have a perfect material testing center, welcomed the new and old customers to provide a variety of materials on-site sample ...
Service Process:
1, pre-sale:
Establish the file, get in touch with the customer, introduce the factory technology and equipment, understand the needs of users, recommend the appropriate equipment, the implementation of the test materials and related technical preparations, improve the technical parameters.
2, sale:
Provide users with drawings, technical information, coordination of user equipment installation construction, to inform users of production speed, production quality. To ensure the progress of users and equipment manufacturing synchronization. Deal with emergencies and maintain good communication with users.
3, after-sales:
① sent to the user to guide the installation, is responsible for commissioning until delivery.
② responsible for the operation of the user-related personnel, maintenance skills training.
③ long-term high price to provide spare parts.
④ equipment shelf life of one year after the acceptance within one year due to the quality of the equipment itself caused by equipment damage is responsible for free maintenance, such as improper operation caused by the failure to charge a fee, and the implementation of 48-hour service maintenance, that is, the user receives the first message Within 24 hours must answer the user's question, if not resolved on the phone, then rushed to the user within the next 24 hours to solve the problem.
4, the basic service flow chart

Changzhou XunChi Drying Equipment Co., Ltd. specializes in five series of drying, mixing, granulating, grinding and sterilizing equipment. The products are widely used in the pharmaceutical, chemical, food, light industry and electronics industries.